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1. What if I broke a rod that has been discontinued?
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2. How do I find a G.Loomis dealer in my area?
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3. Why can't I buy a rod directly through G.Loomis?
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4. What do I do if I have lost the label to my custom blank?
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5. How do I get a new catalog?
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6. Where can I buy G.Loomis clothing or accessories?
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7. How do I get in contact with customer service?
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8. Can I get guide spacing for my custom blank?
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9. The ceramic insert came out of my tip guide, what can I do?
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10. Do I need a return authorization number to return a rod?
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1. What if I broke a rod that has been discontinued? |
We will replace a discontinued rod with the closest comparable model.
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2. How do I find a G.Loomis dealer in my area? |
In order to find the closest G.Loomis dealer in your area, you can go to the dealer portion of our web site and sort by state to find a listing of dealers in your state. With that information you can sort through those listings to find the dealers closest to you.
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3. Why can't I buy a rod directly through G.Loomis? |
We here at G.Loomis are dedicated to distributing our rods and reels through our dealers. These dealers are independent businesses which employ knowledgeable salespeople who can help you select the best G.Loomis rod or reel for your specific fishing applications.
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4. What do I do if I have lost the label to my custom blank? |
If you have lost the label to your custom blank you will need to contact customer service via our "Contact Us" form or by phone at 1-800-662-8818 to receive a new label.
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5. How do I get a new catalog? |
To receive a new catalog directly from G.Loomis feel free to use our "Catalog Request" form or call us toll free at 1-800-662-8818. We also now offer our catalogs in a downloadable PDF version on our website. Please click here to learn more about this option.
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6. Where can I buy G.Loomis clothing or accessories? |
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Our clothing and accessories are available through any of our dealers and may also be purchased directly from G.Loomis. To place an order you can call customer service toll free at 1-800-662-8818. |
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7. How do I get in contact with customer service? |
Our customer service representatives may be contacted by email from our "Contact Us" form on this web site. If you would like to reach them by phone, our toll free number is 1-800-662-8818.
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8. Can I get guide spacing for my custom blank? |
Yes, we now offer suggested guide spacing, as well as guide sizing, for our blanks on our Customer Service page. Use this link to get information on guide spacing.
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9. The ceramic insert came out of my tip guide, what can I do? |
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You have a couple of options. If you would like to do the repair yourself or your local dealer would do the repair for you we would be happy to put a replacemen tip-top in the mail. Contact us via email or on our toll-free phone line with your rod's model number and of course, your name and address, and we will get the replacement tip top out to you ASAP. If you would prefer our repair department to replace your tip-top, please send the rod to us and we will be happy to fix it. |
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10. Do I need a return authorization number to return a rod? |
No, you will not need a Return Authorization number. In order to send a rod in for warranty, all you will need to do is send the rod to our address with a check or money order for $20.00 (for rod claims) or $5.50 (for reel claims) to cover return shipping and handling charges, along with a completed copy of our Warranty Return Form. For more information, see our Limited Lifetime Warranty information page.
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