Xpeditor Program Details
A broken rod will never keep you off the water again. With the G.Loomis Xpeditor Service you can get a brand new rod to replace a broken one, delivered to your doorstep in as little as two days. Even if you’re on a trip away from home (anywhere in the U.S.). No questions asked, no waiting around for warranty claims, and it saves you the usual hassle and expense of packaging, insuring and shipping your broken rod. Plus, you avoid any and all fees for rod repair.
Here’s how it works. Contact our Customer Service Department (1-800-GLOOMIS) and request the G.Loomis Xpeditor Service. Let us know whether you have a factory built rod or a custom built rod using a G.Loomis blank. Tell us the model number and rod series. If we no longer offer the model that you broke, we will replace it with what we determine to be the closest comparable model from our current product line. Pending stock availability, we will ship you a current replacement rod or blank (depending on what you broke) via standard ground delivery. Then when you receive your new rod or blank, simply remove it from the shipping tube, place the broken rod or blank into that same tube and affix the enclosed, pre-paid shipping label on the outside of the tube. Once you hand off the package to your delivery agent, you’re done and back on the water. The cost: $50 for standard ground delivery in the Continental U.S. or $65 for 2-day service in the Continental U.S. or shipments to Alaska/Hawaii. Just charge it with your Master Card or Visa. Demo rods, pushpoles and reels are excluded from this program. It's faster, less expensive and more "user-friendly" than any other option available (except maybe avoiding breakage altogether). If you do not return the broken rod within 30 days of the receipt of your replacement rod, you authorize G. Loomis to charge your credit card for the full manufacturer’s suggested retail price of the replacement rod in addition to the $50 or $65 already paid.
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Not only can you take advantage of our Xpeditor Service by calling our customer service team, you can utilize this service through our website as well! This on-line service is available for current G.Loomis products only. It is very important that you enter the rod model just as you see it in the catalog portion of the web-site. If you are unable to find your model please call customer service at 1-(800)GLOOMIS (or 800-456-6647) and they will be happy to help you.
Please Note: When using this service, if the rod you are receiving as a replacement is out of stock at the time that you place your order, there will be a delay in shipping out your Xpeditor package.
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